Privacy Policy
This policy explains what information we collect when you contact YourBanGuy, how we use it to help with your case, and the choices you have. We collect as little as possible and never sell your data.
Information we collect
We collect only what we need to assess and handle your case. When you message us on Telegram or WhatsApp, we receive the contact details those platforms provide and the information you choose to share — typically a description of your situation, the platform involved, relevant account or profile links, and any evidence you send us such as screenshots.
For identity-related matters, you may choose to share proof of ownership or identity. We treat this as sensitive and handle it accordingly. We never request your account password or two-factor authentication codes, and you should never send them.
We do not run advertising or third-party tracking pixels on this website. Standard server logs may record basic technical data (such as IP address and browser type) for security and reliability.
How we use your information
We use the information you provide solely to assess your case, advise you, and carry out the recovery or takedown work you ask us to do — including preparing and filing reports or verification requests through the relevant platform's official channels.
We do not sell, rent, or trade your personal information. We do not use your case details for marketing.
We may share limited information with a platform only as necessary to action your case (for example, submitting an impersonation or copyright report), and only with your understanding that doing so is part of the work.
Data retention and security
We keep case information only as long as needed to provide the service and meet legitimate record-keeping needs, after which we delete or anonymise it. You can ask us to delete your information at any time.
We take reasonable measures to protect the information you share. No method of transmission or storage is perfectly secure, but we limit what we collect, restrict who can access it, and avoid retaining sensitive material longer than necessary.
Your rights and choices
Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these, contact us through the channels on our contact page.
Because our primary contact is via Telegram and WhatsApp, those services' own privacy policies also apply to messages you send through them. We recommend reviewing them.
Questions about this policy? Reach out any time — we're happy to explain how your information is handled.